How to Use Instagram Direct Message Templates

INSSIST speeds up Instagram direct messaging by allowing creators and businesses define and reuse DM templates. By utilizing / slash shortcuts in DM chats and variable @name field, social media managers deliver consistent messaging that feels genuinely personal to every recipient.

Manual DMs vs INSSIST Templates

Feature	Manual Responses	INSSIST DM Templates
Response Time	Up to a minute per DM	2-10 seconds with shortcuts
Personalization	Inconsistent	Automatic @name insertion
Message Quality	Varies by typing speed	Professional, consistent
Template Management	Copy-paste chaos	Organized, searchable library
File Sending	Images only	Extended support (PDF, DOC, CSV)

INSSIST's Instagram customer service templates maintain professionalism while delivering the speed businesses need for effective communication.

Step 1: Install and Access Templates

1. Install INSSIST from the Chrome Web Store
2. Navigate to Instagram.com and open any direct message conversation
3. Click Assistant+ button on the side panel then click DM Templates

Step 2: Create Custom Templates

Template Creation:

• Add /shortcut at the beginning of your template for quick access
• Write your message using natural language
• Add @name for automatic recipient personalization
• Use {Hi|Hey|Hello} to randomize message text
• Separate templates with two blank lines

Example Template:

/follow
{Hi|Hey} @name! Thanks for following! Feel free to DM me anytime.


/feedback  
{Hi|Hey} @name! Just wanted to follow up and check how you find our content?

Step 3: Use Slash Shortcuts for Instant Messaging

Quick Template Insertion:

1. In any DM conversation, type / followed by your shortcut
2. Select from the filtered template list using arrow keys
3. Press Enter to insert with automatic personalization
4. Send immediately or customize further

Smart Personalization:

INSSIST automatically extracts the recipient's name from the conversation header, replacing @name and @username variables with real data for genuine personalization.

Enhanced File Sharing

Beyond templates, INSSIST extends Instagram's file sending capabilities to support PDF, DOC, DOCX, CSV, SVG, and JSON formats – perfect for sharing business documents, contracts, or detailed information.

Ghost Mode for DM

INSSIST also includes Ghost Mode for reading DMs anonymously without marking them as seen, allowing you to prepare thoughtful template responses without triggering read receipts.

How to create Instagram DM templates?

DM templates are available on the Instagram Web platform via INSSIST plugin. Open any Instagram DM conversation, click the template button (three dots) next to the voice message icon, then select MANAGE TEMPLATES. Write your messages using @name for personalization and {Option1|Option2} for variations. Separate templates with two blank lines and add /shortcut for quick access.

Can I personalize Instagram message templates?

Yes, INSSIST allows personalizing templates using @name and @username variables. It extracts the recipient's actual name from the conversation header, ensuring every message feels personal. You can also use {Hi|Hey|Hello} syntax for randomized greetings.

What are the best DM templates for business?

Effective Instagram outreach templates include: welcome messages for new followers (/follow), missed message responses (/missed), auto-replies for offline periods (/auto), and feedback requests (/feedback). Focus on being helpful rather than salesy, and always include personalization variables.

Who needs Instagram DM templates?

Perfect for Instagram business messaging including:

• Customer service teams handling support inquiries
• Content creators thanking followers and sponsors
• E-commerce businesses providing order updates and support
• Coaches and consultants streamlining client communication
• Anyone managing high-volume Instagram conversations