Troubleshooting Common Issues

Please check out the Billing support page for the complete list of billing issues and solutions. Can't find what you're looking for? Contact us and we'll help you out.

Chrome typically upgrades all plugins every 24 hours.

You can force an update to the latest version by going to the chrome://extensions link, enabling Developer Mode switch in the top right and clicking Update button.

This happens due to a plugin conflict, a Chrome version update or if you accidentally disabled the plugin in a Chrome Toolbar.

To enable INSSIST, please open chrome://extensions link in Chrome, locate INSSIST and click a switch to enable it back.

You can attempt a couple of solutions to overcome this problem:

• Reduce video size if possible by converting it to WEBM format using zamzar.com.
• Make sure there are no non-latin characters in video metatags such as ü or á. Non-latin characters are known to break video transcoding on Facebook servers.

If nothing helps, please send us an email with a screenshot of the problem and a photo / video file you are trying to upload. You can share files via wetransfer.com.

Instagram is known to send warnings if it detects simultaneous account use from multiple devices.

Try not to run Instagram on Mobile App and INSSIST at the same time, reduce the number of actions (likes, follows, posts) you take on Instagram if you are hit by password change requests and security warnings.

It also always a good idea to enable the 2-Factor-Authentication on your account. Find more info on Instagram account security in our Instagram Security Guide

Please navigate to Facebook in your Chrome and remove all *.facebook.com cookies. Then navigate to Instagram and remove all *.instagram.com cookies, and relogin back to Facebook and Instagram.

This typically solves the issue. If not, please send us an email.

INSSIST needs to be able to make calls to Instagram.com website. Please make sure you can browse the Instagram website and post pages while your VPN is on.

Instagram.com and INSSIST relies on Emojis built into your OS. There are know issues with rendering Emojis on Windows 7, with emojis shown up as □ symbols.

If you have Windows 7 and Emojis do not render properly, try installing an update from Microsoft Support website.

Instagram supports replies and reactions in DM chats but this feature may be hidden by default on Desktop. To activate a new version of the DM interface you will need a phone with the official Instagram Mobile App.

Launch Instagram and tap a Messaging / DM icon in the top-right corner of the app. Then open any chat.

Click (i) button at the top-right, click Theme and pick any theme. Once that is done, open that chat on your Desktop / Mac in INSSIST and you will be able to reply to messages and leave emoji reactions on posts.

🕸️ Help us remove it! Drop us an e-mail with the problem screenshot and / or explanation. We will jump right into solving it for you.

Please also attach a screenshot of the Console tab as it may contain some errors. You can open the console tab by right-clicking in INSSIST page, selecting Inspect menu option and then switching to Console tab at the top.

The more information you provide the better we will be able to help and solve the problem. Our contact details are: [email protected]