How to Resolve 'User Access Restricted' Error on Instagram

Go to instagram.com/accounts/login and sign in with the affected account.

Important: You must log in through the web browser — logging into the mobile app will not fix this error.

Once logged in, Instagram will display a screen asking you to provide missing information. Fill in all the required fields.

Important: If Instagram asks for a birth date, make sure to enter a date that shows you are over 13 years old.

If the steps above don't resolve the issue, try the following:

1. Go to business.facebook.com and switch to the Facebook Page connected to your Instagram account. Click Settings.

2. Click your user account and select Manage next to the Instagram account.

3. Complete any login or verification requests that Meta displays.

If the problem persists after completing all steps above, wait 24-48 hours and try again — Instagram restrictions are often temporary. You can also try logging out and back into your Instagram account.

If nothing helps, contact us and we'll help you troubleshoot further.